shipment & delivery
All orders are sent via Royal Mail first class delivery & delivery costs are calculated by weight.
Royal Mail first class delivery service is NOT tracked.
Once your order has been dispatched you will receive a dispatch email, sometimes these go into junk emails so make sure to check them if you've not received yours!
PLEASE NOTE: please be prepared for customs fees on your orders.
All orders are sent via Royal Mail with the option of either standard or tracked shipping - delivery costs are calculated by weight & delivery destination.
The standard international delivery service is NOT tracked, once your order has been dispatched, it is no longer in my control as to where your parcel is.
If you have chosen the tracked shipping option, you will receive your tracking number in your dispatch email - please check your email's junk folder if you haven't received your dispatch email.
The delivery time-frame for International Shipping is 2-8 weeks. If your order has not arrived after 8+ weeks, I will be happy to help & see what we can do!
Fingers crossed all your orders get to you quick & safe!
Returns & refunds
Please contact me if you have an issue with your order - returns are accepted within reason and I can offer refunds once an item has been returned back to me (you must cover the return shipping charges).
If your order has been returned back to me for any reason, do not panic! I will contact you via email straight away and give you the option of either resending or refunding your order.
Please visit the FAQ page for any other information