shipment & delivery

UK shipping

All orders are sent via Royal Mail first class delivery & delivery costs are calculated by weight.

 

Once your order has been dispatched you will receive a dispatch email, sometimes these go into junk emails so make sure to check them if you've not received yours!

Please note, due to Covid-19, the Royal Mail service is still delayed and you may not receive your order within the expected time frame.

International shipping

All orders are sent via Royal Mail with the option of either standard or tracked shipping - delivery costs are calculated by weight & delivery destination.

The standard international delivery service is NOT tracked, once your order has been dispatched, it is no longer in my control as to where your parcel is.

If you have chosen the tracked shipping option, you will receive your tracking number in your dispatch email - please check your email's junk folder if you haven't received your dispatch email.

PLEASE NOTE: Due to Brexit, please be prepared for significant delays & extra customs fees on your orders. Some parcels are being held in customs for up to a week, if not longer, due to backlogs in customs processing. I've had experiences where orders I have sent have only taken 1 week to arrive, and I've had orders taking up to 6 weeks to arrive - it really is that crazy at the minute! It's so hard to give you a specific time frame for your delivery because of this, so please be prepared for a long wait, just incase. 

If your parcel has still not arrived after 8+ weeks, I will be happy to help & see what we can do!

Fingers crossed all your orders get to you quick & safe!

Returns & refunds

Please contact me if you have an issue with your order - returns are accepted within reason and I can offer refunds once an item has been returned back to me (you must cover the return shipping charges).